Location: Hyderabad
Job Type: Full Time
Salary: 80,000
Job Description
Roles and Responsibilities:
-Support Thermo Fisher customers through technical service, installation, training and repair of specialized analytical equipment like HPLC, CAD( Aerosol detector)
-Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance.
-Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don’ts for optimum performance of the instrument.
-Investigate faults arising from operation or utilization of instrument, resolve problems or suggest solutions or arrange for repairs to be made.
– Work independently as part of a service team for HPLC products, dedicated to the CMD division.
– Carry out annual preventive maintenance on equipment, promoting timely replacement of PM kits and consumables.
-Accurately document service activities in the field by drafting service and technical reports.
– Communicate effectively internally with field application engineers, Technical support managers, service managers, sales engineers, etc.
– Actively participate in continuous improvement projects to enhance service quality and efficiency.
– Responsible for individual and regional KPIs such as Response time, Down time, CAS etc.
.- Role requires extensive travelling within the territory and may call for travel outside territory if need arises
Knowledge, Skills, abilities
– Bachelor of Technology / Engineering in Electronics
– Minimum 3 to 6 yrs experience in analytical instrument like HPLC
– Excellent interpersonal skills (oral and written).
-Interpersonal skills suitable for a people oriented job, requiring interactions with people both inside and outside the organization.
– Ability to prioritize service requests and communicate effectively with customers.
– Self-motivated and demonstrate proactive approach.