Location: Islamabad
Job Type: Full Time
Salary: PKR 40,000 – 70,000
About the Role
H&H Holiday Homes is seeking a proactive, organized, and tech-savvy Virtual Assistant (VA) to support our property management and guest coordination operations in Dubai. You’ll assist in handling guest communications, coordinating bookings, updating internal systems, and ensuring smooth day-to-day flow of tasks.
This role is perfect for someone who’s detail-oriented, responsive, and eager to be part of a dynamic hospitality business—even while working remotely.
Key Responsibilities
Guest & Booking Support
- Monitor Airbnb, Booking.com, and direct channels for inquiries and new bookings
- Respond to guest messages promptly and professionally (pre-check-in, in-stay, post-check-out)
- Update check-in/check-out trackers and inform local teams of arrival schedules
- Assist with resolving guest issues by coordinating with the on-ground support team
Property Coordination
- Help manage onboarding checklists for new properties
- Upload or update property listings and details (descriptions, amenities, photos) on Airbnb and other platforms
- Schedule cleaning, maintenance, and inspections with vendors or team leads
Admin & Reporting
- Maintain internal trackers (revenue, bookings, reviews, occupancy)
- Record guest reviews and flag negative ones for follow-up
- Prepare weekly status updates for the founders
- Assist with light bookkeeping and receipt logging
Communication & Follow-ups
- Follow up with guests for reviews and repeat bookings
- Send reminders to the in-field team when tasks are due (via WhatsApp, Trello, or CRM)
Ideal Candidate
- 1–2 years experience as a virtual assistant, guest services associate, or admin support (hospitality or real estate a plus)
- Fluent in English; written and spoken communication must be polished and professional
- Familiar with Airbnb, Booking.com, Google Drive, WhatsApp Web, and Excel
- Organized, reliable, and responsive during UAE business hours
- Problem-solver who can handle minor issues without always needing escalation
Work Hours
- Flexible, but must be available during key UAE hours (9 AM–6 PM GST)
- Some weekend or evening availability preferred for guest check-in/check-out coordination
Compensation
- Paid monthly via Wise or bank transfer
- 1-month paid trial before long-term engagement
- Bonus opportunities based on performance and guest satisfaction