Location: Lahore
Job Type: Full Time
Salary: 60,000 – 80,000
We are seeking a hands-on, strategic, and people-focused Service Desk Manager to join our Asia Office in Lahore. This role will lead global support operations, manage the Asia-based Help Desk team, and ensure world-class service delivery for ICE Consulting’s international clients.
Job Summary
The Service Desk Manager will oversee IT support operations in a fast-paced Managed Service Provider (MSP) environment. The role includes managing a 24/7 Help Desk team, coordinating with onsite engineers in the U.S., ensuring SLA compliance, maintaining service quality, and improving operational efficiency through ITIL-aligned practices.
The ideal candidate is technically sound, process-oriented, and an excellent people manager with strong leadership and communication skills.