Job Type: Full Time
Salary: 100,000
This role requires a strong foundation in instructional design, with demonstrated experience in managing complex projects, and leveraging Learning Management Systems (LMS) to deliver and track training. The ideal candidate will thrive in a collaborative, fast-paced environment and demonstrate a passion for learning and development.
Key Responsibilities:
Instructional Design & Learning Experience Development
- Design and develop engaging, instructionally sound learning experiences specifically for Sales and Account Manager onboarding, including eLearning modules, instructor-led sessions, blended learning programs and learning assessments.
- Translate complex sales concepts and tools (e.g., Sales frameworks, S&P product propositions, CRM & tools) into compelling and actionable learning content in collaboration with subject matter experts (SMEs).
- Facilitate virtual training sessions that encourage skill application and enhance learner engagement, specifically targeting new Sales and Account Managers.
- Support new joiners with ad-hoc learning to enhance their onboarding experience.
Learning Program & Project Coordination
- Oversee end-to-end learning project execution related to Sales and Account Manager onboarding, including timelines, deliverables, and cross-functional collaboration.
- Maintain and update onboarding learning assets throughout their lifecycle, ensuring content remains current, accurate, and aligned with evolving business needs.
- Support the development and maintenance of onboarding roadmaps and role-based learning journeys to enhance sales readiness and performance for new hires.
Needs Assessment & Performance Analysis
- Conduct learning needs assessments utilizing learner data, business metrics, and stakeholder feedback to identify skill gaps specific to Sales Specialists and Account Managers.
Stakeholder Collaboration & LMS Coordination
- Collaborate with teams across Sales Enablement, Product, Marketing, and HR to ensure onboarding programs are integrated within the broader learning ecosystem.
- Act as a key point of contact for stakeholders, providing regular updates and ensuring alignment throughout the learning paths.
- Deploy training through Learning Management Systems (LMS) such as Mindtickle, Workday Learning, or Cornerstone, managing logistics, tracking learner progress, and generating reports.
Evaluation & Continuous Improvement
- Analyze learner feedback, participation data, and performance trends to assess the effectiveness of onboarding programs and guide ongoing improvements.
- Continuously iterate on content and program design based on data insights to ensure ongoing relevance, engagement, and impact for new Sales and Account Managers.
Qualifications:
- 2–4 years of experience in Learning & Development, with demonstrated expertise in instructional design and program management, particularly in onboarding contexts.
- Proficiency in using the ADDIE model to develop learning programs across various delivery formats (blended, virtual, eLearning).
- Strong LMS expertise, including experience with platforms like Mindtickle, Workday Learning, or Cornerstone for effective content deployment, tracking, and reporting.
- Understanding of adult learning principles, blended learning strategies, and microlearning best practices, especially as they pertain to sales training.
- Experience working cross-functionally and managing relationships with internal stakeholders, particularly in a sales environment.
- Familiarity with sales enablement concepts.
- Excellent communication, organization, and stakeholder management skills.
- Experience using learning analytics to inform program decisions and drive improvements.
- Financial services experience is a plus, but not required.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.